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1. How long does it take you to complete an album?
2. What about journaling? Do you journal for me? If so, how do you know what to write?
3. What are my payment options?
4. What is paypal and how does it work?
5. I am simply overwhelmed by the number of photos I have in a box! I don't even know where to begin. How can you help?
6. If I give you scrapbooking supplies, does that lower the price?
7. Will you use my photos and completed scrapbook layouts on this website?
8. I have started a scrapbook but have not had the time to finish it. Do you also complete albums for people?
9. I have collected many ideas for my scrapbook via magazines and the Internet. If I either e-mail you a scan of the idea or mailed it to you, would you be able to recreate it?
10. What if I wish to cancel my order for a custom-made album once you have started?

1. How long does it take you to complete an album?

I generally attempt to get an album consisting of 60 pages completed within two month's time. From the time I receive your e-mail approving my preliminary plans for your first page, to the scanning of your last completed page for you to view. I will not exceed three months for completion. This requires you to check your e-mail frequently to approve layout plans. A quick response to layout ideas is necessary to keep from encountering delays in the completion of your scrapbook.

Obviously, the time needed for smaller projects is significantly less. It generally takes me one and a half days to complete a page. If you have requested 10 pages, I would estimate 15 days for completion.

2. What about journaling? Do you journal for me? If so, how do you know what to write?

Journaling to me is what makes a photo album a scrapbook. I also feel your handwriting, no matter how horrid, is a tremendous asset to the scrapbook. That said, I too love those pretty hand written fonts.

You will receive an e-mail of my plans for each page. With each page I give you the opportunity to e-mail me any journaling you wish to be included. At your request I can also provide an empty space in which you can hand write your own journaling once you receive the album.

There is no additional charge for journaling.

See sample customer webpage layout plans.

3. What are my payment options?

You can pay me securely with any major credit card through PayPal!
Pay me securely with any major credit card through PayPal!
Visa MasterCard Discover American Express

I also accept personal checks made payable to Tracy Austin. I will begin creating your album once your deposit check has cleared the bank. Upon completion of the album it will be shipped once your check for the total remaining bill has also been cleared.

4. What is PayPal and how does it work?

PayPal is an account-based system that lets anyone with an e-mail address securely send and receive online payments using their credit card or bank account. I, the recipient of the charge, never have access to your account number.

After you have signed up for a PayPal account using your credit or debit card account number, go to the "Send Money" tab. Enter the e-mail address of the person to whom you are sending the payment, as well as the amount of the payment. You can also use your PayPal balance or your checking account to fund your payment
.

Visit the PayPal website for more information.

5. I am simply overwhelmed by the number of photos I have in a box! I don't even know where to begin. How can you help?

Simply e-mail me your wishes to get started on a custom made scrapbook and that you are finding it difficult to know where to start. We can set a time in which I can ring you at your convenience and together we can come up with an album theme in which to get started.

If from there you have difficulty selecting and editing your photographs, you can mail me all your photos in order for the album theme and I can make the selection for you with your approval. In my e-mail of my preliminary plans for the page I will include the photos that will be included and those that I will exclude. You can always voice your opinion on what photos to include throughout the creative process.

See sample customer webpage layout plans.

6. If I give you scrapbooking supplies, does that lower the price?

Unfortunately, I do not offer a lower price for providing me with supplies. It is difficult to plan a layout when you are limited to specific supplies, paper, stickers, etc. Of course, I will always include any memorabilia you wish to have included in the album.

7. Will you use my photos and completed scrapbook layouts on this website?

Your photos and layouts will not be shared in any way. Upon completion of your order, all images used from your photographs and layouts will be permanently deleted from my system and I will close your website.

8. I have started a scrapbook but have not had the time to finish it. Do you also complete albums for people?

Certainly. To determine your cost, I would charge $10.00 per single sided page. Your deposit would be 50% of that figure.

Though I prefer the 12 x 12 albums, I would complete an album of smaller size if that is what you have started with.

If you have a going theme you have created in your scrapbook (i.e., a color theme) I would gladly attempt to continue with what you were going for if at all possible.

9. I have collected many ideas for my scrapbook via magazines and the Internet. If I either e-mail you a scan of the idea or mailed it to you, would you be able to recreate it?

I have yet to find an idea that I would not be able to recreate. What I generally do when I "scraplift" an idea is simply to hand draw the font, stamped images, or stickers since it is difficult to find the same items. I would gladly incorporate any ideas or layouts you have in mind for your album.

10. What if I wish to cancel my order for a custom-made album once you have started?

I have no problem with you canceling an order at anytime, for any reason. You are liable for the cost of each page that has already been created at $10.oo per page. Your deposit will be returned minus the cost of work already completed and return shipping. If the amount due is more than the deposit, items will be withheld until payment for remaining balance is received.

Please feel free to contact me concerning any questions you may have at leusch_austin@hotmail.com

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